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Very overdue loans and charges

Very overdue loans and charges

UQ Library takes a very serious view of borrowers who fail to return library material or pay outstanding charges. The Library may take the following action:

Timing Activity Explanation
14 days after the bill for replacement Email & letter sent Warning about imposition of a Negative Service Indicator (NSI) on your SI-net record (preventing you from re-enrolling) and use of a debt collection agency
14 days after email/letter sent NSI imposed
Debt collector contacted		 You will not be able to re-enroll
You may be contacted by a debt collector

Please read the letter carefully. It will give you information about the process, including the important dates by which you should act.

For more information about the above process, including how to appeal, go to Very Overdue Library Material - More Info.