If you want to place a hold on one volume of a multivolume set, please ask at the Loans Desk in your branch library.

How do I request items?

1. Click on the Request button at the top of the single catalogue record display screen.
    If there are no requestable items, the Request button will not show.

2. Identify yourself by entering either your UQ username and UQ password or your Library number and Library Password.

3. Select a pickup location. Important points to remember:

• You must select a pickup location, otherwise you will be asked to enter all your details again
• For items on loan on your campus you must pick up the item at the branch library that has the item. If you do not, the pickup location will be changed to the branch library that holds the item.
• If you are eligible for the remote service, select Remote Service as the pickup location. The item will be mailed to you.
• Selecting Remote Service if you are ineligible will result in your request being cancelled
• The Graduate Economics and Business Library is for postgraduate students only.

4. Click on

A list of all the items the Library has of this title will appear.

5. Check the Status column at the right of the screen to help decide which item will be available soonest:

• If a copy is available for requesting, the message in the STATUS column will be:
  AVAILABLE   OR   Due Date (if on loan)
  and
  a radio button will appear in a column at the left of the entry for the item.
  
  
• If a copy is not available for requesting, the message in the STATUS column will be:
  This item is not available for request
  OR
  This item cannot be requested

6. Select the item to request by clicking its radio button

7. Click at the bottom of the list

One of the following messages will appear:

• If your request is successful:
  
  

  Your request for [title of item] was successful Your request will be delivered to [pickup location] when it is available

  
  
  You will be notified when the item is ready to be picked up.



• If your request is successful but the item is on loan on your campus and you do not choose its location as your pickup location:
  
  

  Your request for [title of item] was successful Pickup location changed to [home location] due to library policy Your request will be delivered to [pickup location] when it is available

  
  
  You will be notified when the item is ready to be picked up.



• If a copy is available on the campus you designated as a pickup location, then the message will be:
  Sorry, request cannot be accepted. Local copy is available.
  
  

8. Click on to get back to the catalogue record.

What if I am a remote student?

Follow the steps in How do I request items and ensure that you select the pickup location Remote Service. The item will be mailed to you.

Which items can I request?

You can request most categories of materials, except for material lent for seven days or less.

What is a campus?

For the purposes of requesting library items, each of the following sites is regarded as a campus:

• St Lucia
• Gatton
• Ipswich
• Dentistry
• Mater Hospital
• Princess Alexandra Hospital
• Royal Brisbane Hospital
• Warehouse

What is the Warehouse?

The Warehouse is the Library's closed access collection of less used materials that have been transferred from the University of Queensland's branch libraries. Currently the Library has four Warehouses. Material is retrieved from Warehouse 1, 2 and 3 once per day (Monday to Friday), and from Warehouse 4 on Monday, Wednesday and Friday.

How do I cancel a request using the web catalogue?

• Click on next to My record on the Library's home page
• At the next screen, enter either your UQ username and password or your Library ID number and Library Password
• In the middle box of the middle column, click on
• Click in the box in the CANCEL column of the hold you want to cancel.
• Click on    

For more information please ask Library staff.