• To use UQ Library computers e.g. access to USB devices, UQ file storage, the Internet.
• To access secure online services e.g. checking/renewing loans, accessing databases & ejournals.

• Shortly after you enrol for the first time, you will receive a letter from the University containing your UQ username and password. They are the same as used for mySI-net and my.UQ.
• The username consists of 's' followed by the first seven digits of your student number (e.g. s1234567). If you are unsure what it is, search for it here.
• To protect your security, you should change your password as soon as possible.

For more information, go to UQ Sign in.

Try logging-in to my.UQ or my.SI-net.

• Cannot login:
  • Your UQ username or password is incorrect.
  • Contact Ask I.T.
• Can login - you may have a syncing problem across UQ directories. To fix this:
  • Go to UQconnect password change.
  • Enter your UQ username, then your UQ password three times (i.e. the same password in the Current Password, New Password and Confirm Password fields).
  • Note that submitting the form will not change the password, but it will force a sync of your data across the UQ directories.

If in doubt, contact Ask I.T.

Contact Ask I.T.

Go to UQconnect. To protect your privacy, change it at least every 3 months.

When you sit down at a Library computer, you will be asked to enter your UQ username and password.

Based on your login, the following services will be available, depending on the configuration of the individual computer.

Check the label on the computer to see what is available.

* re-authentication may be required.

• No - Internet access to UQ pages in the uq.edu.au domain (e.g. askit.uq.edu.au).
• Yes - Web or FTP downloads using a login session on the student.uq.edu.au server and downloads from resgistered residential college networks.
• Yes - Any traffic sourced from outside of the uq.edu.au domain (e.g. www.google.com.au).

Further information on download quota is available here.

To maintain confidentiality, the Library strongly recommends that you do the following:

If you are using a Library computer and have accessed secure online services you should:

• click on the browser's home icon to access the Library's home page.
• click on the "Logout" facility at the top right of the screen under the 'Search Library Website' box followed by the 'My Library' icon.
• close down the browser.
• double click on the Logoff Workstation icon on the desktop.

If you are using a Library computer and have NOT acccessed secure online services you should:

• Close down the browser.
• double click on the Logoff Workstation icon on the desktop.

If you are using a computer outside the Library, you should close down the web browser.

Access to the following services may rquire authentication, whether you are using a Library computer or a computer elsewhere, such as at home or work:

• Your record.
• Databases, electronic journals, e-books, electronic theses.
• Document delivery.
• Learningfast online computer training.

Upon clicking on a link on the Library's website to one of the above services, you will be presented with the authentication page.

You will normally have to authenticate once only per web browser session to access the above services.

Note: You will have to separately authenticate to access other UQ secure online services such as my.UQ, mySI-net and Blackboard.

Some databases have their own username and password as an added level of security. Follow these steps:

• From the catalogue record, or the databases page on the Library website, click on the Password link (circled in red in the picture below):

• Input your UQ username and password.
• Once you have successfully authenticated, the username and password for the specific database will be displayed.
• Right click on Connect.
• Select Open in New Window. This will add a new window to your PC's taskbar. Navigate to the login page.
• Copy and paste the User ID and Password from the current window to the new window.

Some examples:

• "All licences in use" - UQ Library has licensing agreements with database publishers which can limit the number of simultaneous users. Try again later, or try another database.
• "Available from Library computers only" - some databases do not have a web interface and must be run from the Library's Novell Server. This limits access to computers within branch libraries. From the computer desktop, click on the Novell ZENworks Application Portal icon on the desktop.
• "Available in x branch library only" - these databases are only available from computers in the specific branch library. Some databases are available from all computers in the branch library by clicking on the Novell ZENworks Application icon on the desktop. Other databases are available only from a specific computer. Please ask in the branch library.
• "Additional software required" - a few databases require special software. Follow the instructions to download and install the software.

Your Internet Service Provider could be using a 'firewall" for security purposes. This is not uncommon in government and business organisations.

All access entering or leaving the intranet passes through the firewall, which examines each access and blocks those that do not meet the specified security criteria.

Contact your ISP's Help Desk to see if a firewall is blocking your access to databases.

Fixing this problem is important because many websites (including the Library) require that JavaScript be enabled before you can access a range of services. There could be two reasons for JavaScript problems:

• Javascript is not enabled on your browser, e.g.
  
• Firefox
• click Tools | Options | Content
• click inside the check box to put a tick next to 'Enable Javascript'
• Internet Explorer
• go to Tools | Internet Options | Security
• select 'Custom Level' and scroll right down through 'settings...'
• to "Scripting", "Active scripting", make sure "Enable" is selected
• Close the browser and restart it.

• You are using an early version of your web browser. We strongly recommend that you upgrade to a version that is better able to handle JavaScript. To check the version number you have, click Help in the menu bar of your browser, then click About NameofBrowser.