UQ Alumni

UQ Alumni Borrowing Guide

Category	Period/Number	Explanation
Number of items	Max. of 30	Calculated across all branch libraries
Standard loan	28 day	Unless requested by another borrower
Short loan	3 and 7 day	Excludes 2hr, 4hr, end of day & overnight loans
Photocopy loan	3 day
Journal loan	No
Equipment & key loan	No
Renewing your loans	3 times per item	Standard loans only
Place a hold	Max. of 5 (1 copy only per title) Journal articles from UQ warehouse collections can be requested at the loans desk of any branch library.	Additional copy requests cancelled.
Membership	Apply for alumni library membership
Your responsibilities	Check email and "My record" regularly; return or renew by due date; penalties for non-compliance
Amend your record	Ask Library staff to change contact details. Request other changes
How to borrow	Use library card at Autoloan or Loans Desk
Library notices	Most are sent to your email account; very overdue items are sent by post
Recalls of standard loans	If required by another borrower
Cancelling a request	Go to "My record"
Items not on shelf	Check status in the catalogue, then sorting shelves; see Loans staff
Returning loans	Return to branch library from which it was borrowed
Overdue loans & penalties	Overdue penalty system ensures fair access for all users
Clearing your suspension	Return all overdue items; reduce total charges to less than $20.00
Payment options	Online; in-person; phone; mail
Lost or damaged items	Tell Library staff as soon as possible; you may be charged for a replacement fee
Extenuating circumstances	Tell Library staff as soon as possible

Your responsibilities

You are personally responsible for all material borrowed from UQ Library. Responsibilities include:

Checking your email regularly
Checking the status of your loans in My Record
Returning or renewing your loans by the due date
Contacting library staff if you are unable to return items by the due date
Returning items if you plan to be away for an extended period
Returning high use items to the home branch library

Failure to comply with the conditions of borrowing may invoke penalties under the Library Code of Practice.

Amend your record

To amend your Library record:

Ask Library staff in your branch library to change basic personal details such as your name, address, email address or telephone number.
Request substantial changes to other information contained in your Library record using this form.

How to borrow

Bring your library card and choose between:

Autoloan machines - you can check out items yourself
Desk

Renewing your loans

Select My Record
Contact the Telephone Renewal Service on (07) 3346 9200 and follow the prompts. You will need your Library number and the barcodes of the books you wish to renew; or
Visit a branch library and renew on the autoloan machine (where available) or ask Library staff to renew for you.

Note: After 3 renewals, the item must be returned to the Desk for re-issuing.

Library notices

Reminders, requests, recalls and overdue notices are sent as a courtesy only. The Library is not responsible for non-receipt. To check on your loans, etc., select My Record.
Notices will be sent to the email account in your library record. It is important that you check your email regularly.
Notices for very overdue items will be sent by Australia Post to the address in your library record. Please ensure that you keep this address current.

Example of a notice:

Items not on the shelf

In general, material not on the shelves is already on loan. If the catalogue indicates that the item is 'available' and you are unable to find it on the shelves, check that you have written down the location and call number correctly. Then check the sorting shelves.
If you are still unable to find the item, ask Library staff for help.

Returning loans

High use material, equipment and keys must be returned to the branch library from which they were borrowed. Items borrowed from the Borrow and Return (BAR) machines must be returned to that specific machine.

Whenever possible please return other material to the UQ branch library from which it was borrowed. If this is not possible, material may be returned to any UQ branch library, except Toowoomba, Rockhampton, Hervey Bay and Bundaberg, or via Australia Post. For branch address details go to Locations

Recalls of standard loans

Standard loans are subject to recall if required by another client. An email will be sent to you requesting that the material be returned.

You are guaranteed a loan of at least 7 days, but you must return the item by the new due date to avoid incurring a penalty of $1.40 per day.

Please note that if there are already holds on items you borrow, the loan period will automatically be set to 7 days and no recall notice will be issued.

Overdue loans and penalties

UQ Library has an overdue penalty system to ensure fair access to our resources for all users. Administrative fees and charges are payable under the University Fee Rules. Replacement costs are payable under the Library Code of Practice.

Loan Category	Reminder Notice	1st Overdue Notice	Final Overdue Notice	Bill for Replacement
Standard	7 days before due date	1 day after due date	7 days after due date Suspended from borrowing	14 days after due date $145 replacement charge, includng $20 administrative fee
		20 cents per day overdue charge until billed
7 day	3 days before due date	1 day after due date	3 days after due date Suspended from borrowing	5 days after due date $145 replacement charge, includng $20 administrative fee
		$4 per day overdue charge until billed
3 day	1 day before due date	1 day after due date	3 days after due date Suspended from borrowing	5 days after due date $145 replacement charge, includng $20 administrative fee
		$4 per day overdue charge until billed
Recalled	Recall notice issued as needed	1 day after due date	7 days after due date Suspended from borrowing	14 days after due date $145 replacement charge, includng $20 administrative fee
		$1.40 per day overdue charge until billed

Note: If overdue charges reach $20, you will be suspended from borrowing.

Clearing your suspension

If you are suspended from borrowing, it will be lifted when you:

Return all overdue items
Reduce the total charges to less than $20.00 (the minimum payment is $10)

Note - Individual charges are payable in full

Remember that you can avoid all of the above by returning or renewing material on time.

Payment options

Pay online
Charges may be paid online via the Internet, 24 hours a day, 7 days a week. Cards accepted are: Mastercard, Visa and American Express. To make a payment
go to My Record.

In Person
Cash, EFTPOS, Credit Card or Money Order payments can be made in person at the Membership and Payments Desk, Level 1, Social Sciences and Humanities Library, St Lucia Campus. Note: payments cease 30 minutes before closing.

Payments can also be taken at the UQ Ipswich and UQ Gatton Campuses. Please contact the relevant branch to arrange the payment.

Pay by Phone
Call 3346 4313 for Mastercard, Visa and American Express payments.

Mail
Make cheque or money order payable to The University of Queensland. Mail to:
Membership and Payments Desk,
Level 1, Social Sciences and Humanities Library,
St Lucia Campus, The University of Queensland, QLD, 4072.

Payments by another person
Someone else may pay your charges on your behalf. If you are over 18 you must authorise them to make the payment. To authorise them:

Complete this form or,
Telephone your branch library

If you are under 18 your parent or guardian can pay your charges without authorisation.

Lost or damaged items

Tell Library staff what has happened as soon as possible
You may be charged for the replacement fee, together with a $20.00 administrative charge
Refunds will not be given after 28 days
If you later find the material, it remains the property of UQ Library and must be returned

Extenuating circumstances

Talk to Library staff as soon as a problem arises. You will find them prepared to listen sympathetically to genuine difficulties.

For more information, please ask Library staff.