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Rural Clinical School Hospital Staff (non-UQ)

RCS Hospital Staff (non-UQ) Borrowing Guide

Category Period/Number Explanation
Number of items Maximum 12 Items can be borrowed from Rural Clinical School collections only
Standard loan 14 day Unless requested by another borrower
Short loan No
Journal loan No
Equipment and key loans No
Renewing your loans 2 times per item Standard loans only
Place a hold No
Who may apply? Non-UQ Rural Clinical School Hospital Staff at Toowoomba, Rockhampton and Bundaberg. Hospital ID and payroll number must be presented.
Your responsibilities Check email and "My Record" regularly; return or renew by due date; penalties for non-compliance
How to borrow Use your library card at the Desk
Library notices Most are sent to your email account; very overdue items are sent by post
Recalls of standard loans If required by another borrower
Items not on shelf Check status in the catalogue, see staff
Returning loans Items to be returned to branch from which they were borrowed
Overdue loans and penalties Overdue penalty system ensures fair access for all users
Clearing your suspension Return all overdue items; reduce total charges to less than $20.00
Payment options Online; in-person; phone; mail
Lost or damaged items Tell library staff as soon as possible; you may be charged for the replacement fee
Extenuating circumstances Tell library staff as soon as possible

Who may apply?

Category Explanation
Non-UQ RCS Hospital staff at Rockhampton, Toowoomba and Bundaberg.

Membership is free

Print out and complete the application form

Hopsital ID and Payroll number must be presented on application

Membership expires on January 15th and should be renewed annually

Your responsibilities

You are personally responsible for all material borrowed from UQ Library. Responsibilities include:
  • Checking your email regularly
  • Checking the status of your loans in "My Record"
  • Returning or renewing your loans by the due date
  • Contacting library staff if you are unable to return items by the due date
  • Returning items if you plan to be away for an extended period

Amend your record

To amend your Library record:

  • Ask Library staff in your branch library to change basic personal details such as your name, address, email address or telephone number.
  • Request substantial changes to other information contained in your Library record using this form.

How to borrow

Bring your library card to the Desk and ask a staff member to loan items to you

Renewing your loans

  • Select My Record
  • Telephone a branch library and ask staff to renew for you.
  • Visit a branch library and renew on the autoloan machine (where available) or ask Library staff to renew for you.

Library notices

  • Reminders, requests, recalls and overdue notices are sent as a courtesy only. The Library is not responsible for non-receipt. To check on your loans, etc., select My Record.
  • Notices will be sent to the email account in your library record. It is important that you check your email regularly.
  • Notices for very overdue items will be sent by Australia Post to the address in your library record. Please ensure that you keep this address current.

Example of a notice:

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Items not on shelf

In general, material not on the shelves is already on loan. If the catalogue indicates that the item is 'available' and you are unable to fine it on the shelves, check that you have written down the location and call number correctly. If you are still unable to find the item, ask Library staff for help.

Returning Loans

Items must be returned to the branch from which they were borrowed

Recalls of standard loans

Standard loans are subject to recall if required by another client. An email will be sent to you requesting that the material be returned.

You are guaranteed a loan of at least 7 days, but you must return the item by the new due date to avoid incurring a penalty of $1.40 per day.

Please note that if there are already holds on items you borrow, the loan period will automatically be set to 7 days and no recall notice will be issued.

Overdue loans and penalties

UQ Library has an overdue penalty system to ensure fair access to our resources for all users. Administrative fees and charges are payable under the University Fee Rules. Replacement costs are payable under the Library Code of Practice.

Loan Category Reminder Notice 1st Overdue Notice Final Overdue Notice Bill for Replacement
Standard 7 days before due date 1 day after due date 7 days after due date
Suspended from borrowing		 14 days after due date
$145 replacement charge, includng $20 administrative fee
20 cents per day overdue charge until billed
Recalled Recall notice issued as needed 1 day after due date 7 days after due date
Suspended from borrowing		 14 days after due date
$145 replacement charge, includng $20 administrative fee
$1.40 per day overdue charge until billed

Note: If overdue charges reach $20, you will be suspended from borrowing

Clearing your suspension

If you are suspended from borrowing, it will be lifted when you:

  1. Return all overdue items
  2. Reduce the total charges to less than $20.00

Note - Individual charges are payable in full

Remember that you can avoid all of the above by returning or renewing material on time.

Payment options

Pay online
Charges may be paid online via the Internet, 24 hours a day, 7 days a week. Cards accepted are: Mastercard, Visa and American Express. To make a payment
go to My Record.

In Person
Cash, EFTPOS, Credit Card or Money Order payments can be made in person at the Membership and Payments Desk, Level 1, Social Sciences and Humanities Library, St Lucia Campus. Note: payments cease 30 minutes before closing.

Payments can also be taken at the UQ Ipswich and UQ Gatton Campuses. Please contact the relevant branch to arrange the payment.

Pay by Phone
Call 3346 4313 for Mastercard, Visa and American Express payments.

Mail
Make cheque or money order payable to The University of Queensland. Mail to:
Membership and Payments Desk,
Level 1, Social Sciences and Humanities Library,
St Lucia Campus, The University of Queensland, QLD, 4072.

Payments by another person
Someone else may pay your charges on your behalf. If you are over 18 you must authorise them to make the payment. To authorise them:


If you are under 18 your parent or guardian can pay your charges without authorisation.

Lost or damaged items

  • Tell Library staff what has happened as soon as possible
  • You may be charged for the replacement fee, together with a $20.00 administrative charge
  • Refunds will not be given after 28 days
  • If you later find the material, it remains the property of UQ Library and must be returned

Extenuating circumstances

Talk to Library staff as soon as a problem arises. You will find them prepared to listen sympathetically to genuine difficulties.

For more information, please ask Library staff.