Herston, Mater and PAH Staff

Herston, Mater and PAH Staff Borrowing Guide

Category	Period/Number	Explanation
Number of items	Max. of 60, including 2 overnight, 4 hr or 2 hr	Calculated across all branch libraries
Standard loan	84 day	Unless requested by another borrower
Short loan	7 day; 3 day; 4 hr; 2 hr; overnight	Label on the spine; can't be requested
Photocopy loan	3 day; 2 hr	Label on the spine; can't be requested
Journal loan	7 day
Equipment	Varies	Excludes lending of keys and laptops
Renewing your loans	3 times per item	Standard loans only
Place a hold	Max. of 20 (1 copy only per title)	Additional copy requests cancelled
Your responsibilities	Check email and "My Record" regularly; return or renew by due date; penalties for non-compliance
Amend your record	Ask Library staff
How to borrow	Use your library card at Autoloan or Desk
Library notices	Most are sent to your email account; very overdue items are sent by post
Recalls of standard loans	If required by another borrower
Cancelling a request	Go to "My Record"
Items not on shelf	Check status in the catalogue; see Library staff
Not available on CKN	Use the Document Delivery Service
Returning loans	Return to branch library from which it was borrowed
Overdue loans & penalties	Overdue penalty system ensures fair access for all users
Clearing your suspension	Return all overdue items
Lost or damaged items	Inform Library staff as soon as possible

Your responsibilities

You are personally responsible for all material borrowed from UQ Library. Responsibilities include:

Checking your email regularly
Checking the status of your loans in My Record
Returning or renewing your loans by the due date
Contacting library staff if you are unable to return items by the due date
Returning items if you plan to be away for an extended period
Returning high use items to the home branch library

Failure to comply with the conditions of borrowing may invoke penalties under the Library Code of Practice.

Amend your record

To amend your Library record:

Ask Library staff in your branch library to change basic personal details such as your name, address, email address or telephone number.
Request substantial changes to other information contained in your Library record using this form.

How to borrow

Bring your library card and choose between:

Autoloan machines - you can check out items yourself
Desk

Renewing your loans

Select My Record
Contact the Telephone Renewal Service on (07) 3346 9200 and follow the prompts. You will need your Library number and the barcodes of the books you wish to renew; or
Visit a branch library and renew on the autoloan machine (where available) or ask Library staff to renew for you.

Note: After 3 renewals, the item must be returned to the Desk for re-issuing.

Library notices

Reminders, requests, recalls and overdue notices are sent as a courtesy only. The Library is not responsible for non-receipt. To check on your loans, etc., select My Record.
Notices will be sent to the email account in your library record. It is important that you check your email regularly.
Notices for very overdue items will be sent by Australia Post to the address in your library record. Please ensure that you keep this address current.

Example of a notice:

Items not on shelf

In general, material not on the shelves is already on loan. If the catalogue indicates that the item is 'available' and you are unable to fine it on the shelves, check that you have written down the location and call number correctly. If you are still unable to find the item, ask Library staff for help.

Returning loans

High use material, equipment and keys must be returned to the branch library from which they were borrowed. Items borrowed from the Borrow and Return (BAR) machines must be returned to that specific machine.

Whenever possible please return other material to the UQ branch library from which it was borrowed. If this is not possible, material may be returned to any UQ branch library, except Toowoomba, Rockhampton, Hervey Bay and Bundaberg, or via Australia Post. For branch address details go to Locations

Recalls of standard loans

Standard loans are subject to recall if required by another client. An email will be sent to you requesting that the material be returned.

You are guaranteed a loan of at least 7 days, but you must return the item by the new due date to avoid services being suspended.

Please note that if there are already holds on items you borrow, the loan period will automatically be set to 7 days and no recall notice will be issued.

Overdue loans and penalties

UQ Library has an overdue penalty system to ensure fair access to our resources for all users.

Loan Category	Reminder Notice	1st Overdue Notice	Final Overdue Notice
Standard	7 days before due date	1 day after due date	7 days after due date. Suspended from borrowing
7 day	3 days before due date	1 day after due date	3 days after due date. Suspended from borrowing
3 day	1 day before due date	1 day after due date	3 days after due date. Suspended from borrowing
2 and 4 hour, end of day and overnight	Notice not issued	Notice not issued. Suspended from borrowing	Notice not issued
Recalled	Recall notice issued as needed	1 day after due date	7 days after due date. Suspended from borrowing