Number to ring

Phone (07) 3346 9200 and follow the prompts.

Availability

It is available 24 hours a day.

What you can do

This service allows you to:

• Check your loans
• renew all loans provided that they are not overdue and have not been recalled or placed on hold for another borrower

Steps to follow

The wording of the message is as follows:

Welcome to the UQ Library's telephone renewal system.

To renew items you will need:

• the barcode number found on the front of your ID card, and
• the barcode numbers found on the front of, or inside, the books you wish to renew

To ensure that all your books are renewed, please do not hang up until the end of your list has been read out and you have been given a new due date for each title.

You can renew all standard loans unless the item has been requested by another borrower.

• To access your library record, press "1"
• To listen to the library's announcement, press "2"
• To end this call, press "9"

Enter Patron Barcode Prompt: Please enter the patron barcode followed by the "hache" sign.

Press "hache" to accept or "star" to try again.

• To renew items press "1"
• To hear a list of checked-out titles press "2"
• To hear a list of titles on hold press "3"
• To hear a list of outstanding charges press "4"
• To return to the main menu, press "star"

Renew items on loan

To renew items press "1". The wording of the message is as follows:

The number of items you have checked-out is (number of items) of which...(number) of...(number) can be renewed.

• To renew items press "1"
• To hear a list of items checked out press "2"
• To return to the main menu, press the "star" key

Press "1"

• To renew all items, press "1"
• To renew one item at a time, press "2"
• To return to the main menu, press the "star" key

List of checked-out titles

To hear a list of checked-out titles press "2". The wording of the message is as follows:

• To hear a list of all titles checked-out, press "1"
• To hear a list of overdue titles, press "2"
• To return to the record access menu, press "star"
• To list all titles checked-out, press "1"
• To forward to the next title at any time, press "hache"
• To return to the record access menu, press "star"

Title (title of the item on loan) is due on (due date)

List of titles on hold

To hear a list of titles on hold press "3". The wording of the message is as follows:

The number of holds you have is ...(number). Your hold is the ...(number) of...(number)

• To list titles on hold, press "1"
• To forward to the next title at any time, press "hache"
• To return to the record access menu, press "star"
• You have a hold on title...(title of item)

List of outstanding charges

To hear a list of outstanding charges press "4". The wording of the message is as follows:

The number of outstanding charges you have is...(number) totaling...($ amount)

If you have any problems, please ask any Library staff for help.