Has the Library joined the same school of customer relations that governs Telstra? I notice that the responses to comments are no longer signed. Hiding behind anonymity. We talk to cyberpeople apparently. It was so refreshing when people were prepared to own what they said by putting their names to it.
Some of the responses are quite sharp, like the one given to the poor person who had such a runaround to find her locker key. she got a lecture on what she should have read in various emails, and was told she was lucky to have a locker so there! Worthy of Telstra indeed.