Last Thursday, I hesitantly approached the IT help desk at SS&H with my problem: my USB had broken into no less than five parts that very morning (long story) and foolish past-me had not backed-up these irreplaceable files on it in almost half a year. I did a quick google search for solutions and was disheartened by the hundreds of dollars my mistake would seem to cost me. I decided to approach the IT help desk anyway with the hope that they might recommend a data retrieval service that would be more suited to a student budget.

Instead, one of the IT guys available spent the next two hours trying to (and succeeded!) get a copy of my files. He was friendly, very approachable, acted very professionally and his sense of humour helped calm my frazzled nerves. His help went far beyond what I had anticipated (it took two hours!) and his enthusiasm/interest in helping was commendable. I was also impressed at how he multi-tasked and was able to help multiple people at once, which was a very efficient use of time and helped keep the cue of anxious people at the desk short.

I have seeked advice and help from the IT help desk before and they have always been friendly and helpful. This instance in particular though was very memorable and I really wanted to say thanks to the UQ library/services people for hiring such approachable and helpful people, and especially to Chris, the person who helped me. You helped save me money and time, but I was most impressed by the service. May you be blessed with lots of amazing tea!