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24/7 study access - capacity saturated

Hi, the 24/7 space is woefully inadequate.

I am about to graduate, and I'm not usually one to complain, so I won't benefit from any improvements made to these services in future. But if no-one complains about these problems, nothing will be done.

I am here on a Sunday morning in the space provided under Dorothy Hill Library - lucky enough to get a computer, just. People are walking in and finding there are no computers to work on. There are students studying for an exam and others with assignments due tomorrow; they are all vying for the same space.

I am quite disappointed with the facilities this semester. These spaces are advertised, but they are not clearly signed, and it is difficult to figure out where they are because the website does not give proper directions. A case in point: I gave up on the law study space months ago because I have never been able to access the law 24/7 study space - firstly, I could not find it, and secondly, the door which I was directed to by security required a swipe, and I could not access it with my card. Furthermore, this space under Dorothy Hill is sometimes quite full.

Last semester, facilities were also inadequate. For example, at the end of last semester the Biol Library was often full to capacity at night, and it was impossible to find a computer.

UQ is really woeful when it comes to night study. When I studied at QUT, I found the night facilities much better. I could always find a computer.

Furthermore, I personally know there are other students who would prefer to use the night study spaces, but don't, simply because they are woefully inadequate.

Perhaps in future there will be more thought to this. Some of us do not have our own space where we live, and really rely on these spaces to get work done.

I think UQ really needs to work on this.

Lastly, I reported a dysfunctional keyboard 6 days ago. I made the point at the time that computers down here were in high demand, and that it ought to be seen to immediately. It has been looked at, and there is a sign saying "Temporarily Unavailable" but given that the space down here is finite, and that it is sometimes filled to capacity, I believe it should have been dealt with days ago.

Comments



Thank you for your feedback.

I am sorry that the facilities and computer equipment have not been adequate for you and others to date.

Starting in O Week 2013, the Duhig Tower will be open as a 24/7 site as well. This will bring approx. 200 more computers and about 300 more seats into play.

I will follow up about the signage issue of the other smaller 24/7 areas with our facilities people.

Again, thank you for your feedback.

Bill Beach
Associate Director
Teaching & Learning Service (TALS) at St Lucia
The University of Queensland Library