book returns

Submitted on Mon, 2011-10-24 12:23

Hi Library,
The computerised book return gizmo in SSH is too slow and spits back the books or has a hissy fit (eg "One moment please!"). Also, a colleague in the book return queue said that sometimes the gizmo doesnt record the book return and one has to go retrieve the book from the shelf and shove it through the gizmo again.

How about a traditional hole in the wall slot for those of us who have a load of books to return and do not want to wait for the precious gizmo to align its microchips?
Thanks!
mg

Comments

Submitted on Mon, 2011-10-24 13:08.

Dear mg,

Thank you for your feedback. The book return gizmo was installed in part to address issues raised by our users - the need for a receipt.

Yes - it is slower to return books -it is a dump and run situation.

Each item must be individually returned and then the system takes the item off your record. Sometimes the system can be compelled to accept a book without removing it from your record - and therefor I strongly advise patrons to watch the screen to see each item recorded as "checked in".

We will not be returning to a wall slot dump & run situation

Bill Beach
Associate Director
Teaching & Learning Service (TALS) at St Lucia
The University of Queensland Library