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Noise problems and lack of computers/desks

After being away on exchange last year, I noticed some increased problems in the Libraries at UQ (SSH in particular) on my return last semester. I often could not find an available computer and although many were being unused at the time, they had books/belongings covering the keyboard or seats as a way of reserving them. I would often wait for long periods (i'd usually give up after 20mins or so) and no-one had come back in this time, so in effect, the computer was not being used, while i and others were waiting. This was also the case with desks and I often had to resort to sitting on the floor. If I was lucky enough to find somewhere I also found noise a major issue. People were always talking, listening to music too loudly, taking phone calls etc. (including in the supposed quiet zones). I'm not normally one to complain, but I see the library as one of the few places to go to get away from noise or other distractions so that we can study. I realise these problems are more about student behaviour rather than the fault of library staff, but am perhaps suggesting some stronger campaigns about library etiquette. (For example the university I was at on exchange dressed people up as mimes and got them to hand out flyers/bookmarks with library do's and don'ts)

Or perhaps it would be nice if we went back to the old fashioned way of library staff shooshing people who get too loud, rather than the students having to take it upon themselves.

Thanks in advance

Comments



Thank you for your very informative feedback. Firstly I am glad your overseas exchange went well. I would love to be able to offer you a job as a mime...
No one can "reserve" a computer or a desk. If a computer is left unattended and the screen saver comes on then move their stuff to one side and use the computer. This is covered in our Library conditions of use - at
http://www.uq.edu.au/hupp/index.html?page=25342&pid=25329
in particular:-

1.1 The University of Queensland Library provides services to support -

1.1.1 teaching, learning and research activities of students and staff of the University and of associated organisations; and

1.1.2 the wider community.

1.2 These conditions are intended, not to restrict use of library facilities, but to ensure equitable access for all users.

1.3 A fundamental assumption underlying these conditions is that library facilities are a scarce resource so that one user's excessive use disadvantages other users.

I will discuss the issues you have raised and look for a better way of "encouraging" compliance with the spirit of our stated expectations of use.

Bill Beach
Associate Director
Teaching & Learning Service (TALS) at St Lucia
The University of Queensland Library