Automatic Book Return in SSH a White Elephant
Dear Library, I have had failure after failure in trying to get books back though the automatic book return in SSH. It seems I am not the only one. Trying to put the latest one back I tried several times with the book facing up in half of them and down in the other half. The girl behind saw my problems and said to me, "I have the same problem. Sometimes I have to go away and come back another time." That is little comfort. On again protesting to the desk librarian I went back with him to the return and , lo and behold, for the first time in well over a dozen attempts it worked. It is starting to get beyond a joke and I shall soon be forced to put books back though other campus libraries who don't have this retrograde and beta quality technology. Yours frustratedly, Colin
- Login to post comments
Loading
Comments
Dear Colin,
Thank you for contacting us. As I mentioned in our phone conversation, the automatic sorter requires the library user to return the books slowly one at a time so that it can read the barcode/RFID and remove the item from your record. I am glad that you sought help from a staff member. As I mentioned to you, if items are not accepted by the machine and this is confirmed by our staff then we can identify what the issue actually is with the item.
Generally the issue is with the item or the way the item is being returned not the return sorter itself.
You are able to return books to other UQ Libraries.
The Law Library is in Forgan Smith - it also has a return sorter that issues receipts.
The ARMUS & DHESL Libraries accept returns and currently are the old drop in the slot type.
As well, in the wooden doors in thr Duhig Tower on level 1 there is an after hours old style return slot. This is opened when the SS&H Library is closed.
Bill Beach
Associate Director
Teaching & Learning Service,
The University of Queensland Library