Hi, I would like to address an issue I faced yesterday.

I wanted to borrow a book from the BioScience book machine yesterday, but the machine wasn't working. What I did was, trying to look for any technician or librarian who can assist me with this problem in BioScience Library. Unfortunately, I can't find any of them after 15mins walking around the library. So I went to Social Science Library, hoping that the librarians could give a hand about this issue. After telling a librarian, I was then asked to go to Hawken Engineering Library to meet the person in charge with the book machine. The person in charged then walked back to BioScience Library with me to resolve this problem. And the same time, there was a technician came to checked on the machine. Thanks to both the UQ staffs for helping me.

What I can say is, the entire process was really time consuming. It took roughly 45mins to get this problem resolved. I reckon that, it would be the best to appoint a technician in BioScience Library that students can easily find and contact him/her when they face problems of borrowing/returning books in the book machine. I hope UQ Library can further improve the service to avoid the repetition of this issue in the near future.

Thanks.

I hope one of the main objectives for eastablishment of Library is for students who would like to improve their study by doing research and by studying their lesson quietly. However, student from Asia especially China, Thailand, Malaysia, Indonesia, Korea and Japan sitting together and chatting loudly as tea shop.

If possible, could you please revise the Libary rules and regulation to be kept as quiet place as much as possible and the group discussion place should be seperated.

I hope all students who would like to learn knew knowledge from internet and resource books will have wish like me.

If you keep fine system for creating of nosy thing, you will have a lot of fund for future development of Library.

I have been a UQ student since 2008 till present, and have always chosen SSH library as the ideal location for self-studying and preparing assignments. All these years, I have NEVER EVER encounter such a rude and impatient librarian when ushering students out of the library near closing time as I did today.

I am very well aware that the library closes at 8pm and that students are expected to leave the library at 7.55pm. As I was preparing myself to leave the library today at 7.50pm, I was reminded by a very polite librarian that the library is closing. Then, came another librarian who started to raise her voice impatiently at individual students near the stairs area in Level 2 that we have to leave NOW, as she indicated "we" (which I suppose meant the staff of SSH library) are all waiting for us to leave, where she referred students with a very loud "YOU". I think what was even worst was, she personally blamed individual students for the delay in closing the library, when there was still another 5 minutes before 7.55pm for students to leave the library. If she would have rephrased her words and probably lowered her tone, and said in the manner as the first librarian did, I would not mind it at all, as we all know everyone wants to be home soon. I left the library at 7.53pm.

I am just very disappointed by how students who are the MAIN users of the library are treated in such a rude manner. I believe students deserve the respect as much as the Librarians. I have always think highly of the facilities and services in SSH Library, as well as the helpful, polite and kind assistance of the SSH librarians, and have recommended it to many students. I don't even mind the library being closed on most of the public holidays, though it would be ideal if it was open for students to make full use of their time for academic purposes. However, after being treated in such a rude and disrespectful manner tonight, I left with quite a negative impression of the library now. I hope this particular librarian would not continue to treat students with such disrespectful and rude manner, as I know all the librarians in the SSH Library have been nothing but kind and helpful in all the years I have studied here. Nonetheless, it will be a shame, if the behavior of this one librarian may ruin the image of the staff in SSH Library and the impression of the services that it provides for new students as well as regular students.

This is Leonardo Rojas-Nandayapa from the School of Mathematics and Physics. This is a request to acquire the following book:

Saddlepoint approximations, Jens Ledet Jensen, 1995, Oxford University Press.

This is a standard book in applied probability and Statistics and typically available in libraries in Mathematical Departments.