The University of Queensland

Clearing your suspension

If you are suspended from borrowing, it will be lifted when you:

1. Return all overdue items
2. Reduce the total charges to less than $20.00 (the minimum payment is $10)

Payment options

Pay online
Charges may be paid online via the Internet, 24 hours a day, 7 days a week. Cards accepted are: Mastercard, Visa and American Express. To make a payment
go to My Record.

In Person
Cash, EFTPOS, Credit Card or Money Order payments can be made in person at the Membership and Payments Desk, Level 1, Social Sciences and Humanities Library, St Lucia Campus. Note: payments cease 30 minutes before closing.

Payments can also be taken at the UQ Ipswich and UQ Gatton Campuses. Please contact the relevant branch to arrange the payment.

Pay by Phone
Call 3346 4313 for Mastercard, Visa and American Express payments.

Mail
Make cheque or money order payable to The University of Queensland. Mail to:
Membership and Payments Desk,
Level 1, Social Sciences and Humanities Library,
St Lucia Campus, The University of Queensland, QLD, 4072.

Payments by another person
Someone else may pay your charges on your behalf. If you are over 18 you must authorise them to make the payment. To authorise them:

• Complete this form or,
• Telephone your branch library

If you are under 18 your parent or guardian can pay your charges without authorisation.

How do I dispute these charges?

If you wish to dispute these charges, either fill in the online form by clicking on the link in the email or contact the person specified in the email/letter within 14 days from the date that the email/letter was sent. This will be the Associate Director, Teaching & Learning Service for the St Lucia campus, or the library branch manager for other campuses. The email/letter will contain telephone and email contact details.

In order to successfully dispute these charges, you must convince the person specified in the email/letter that there is a valid explanation as to why library material has not been returned or renewed by the due date.

Please be aware that if you return the material on loan without contacting the person specified in the email/letter, administrative charges are still payable.