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| Category | Period/Number | Explanation | |
| Number of items | Max. of 30, including 2 overnight, 4 hr or 2 hr | Calculated across all branch libraries | |
| Standard loan | 28 day | Unless requested by another borrower | |
| Short loan | 7 day; 3 day; 4 hr; 2 hr; end of day; overnight | Label on the spine; can't be requested | |
| Photocopy loan | 3 day; 2 hr | Label on the spine; can't be requested | |
| Journal loan | 7 day | No renewals; can't be requested | |
| Equipment & key loan | Varies | Check with branch library | |
| Renewing your loans | 3 times per item | Standard loans only | |
| Requesting items | Max. of 10 (1 copy only per title) | Additional copy requests cancelled | |
| Your responsibilities | Check email and "My record" regularly; return or renew by due date; penalties for non-compliance | ||
| Amend your record | Change your details in mySI-net or Aurion. Request other changes to your record. | ||
| How to borrow | Use student card at Autoloan or Loans Desk | ||
| Library notices | Most are sent to your UQ email account; very overdue items are sent by post | ||
| Recalls of standard loans | If required by another borrower | ||
| Cancelling a request | Go to "My record" | ||
| Items not on shelf | Check status in the catalogue, then sorting shelves; see Loans staff | ||
| Not held by UQ Library | Use the Document Delivery Service | ||
| Returning loans | Return to branch library from which it was borrowed | ||
| Overdue loans & penalties | Overdue penalty system ensures fair access for all users | ||
| Clearing your suspension | Return all overdue items; reduce total charges to less than $20.00 | ||
| Very overdue loans & charges | Failure to comply may contravene UQ's Student Dsicpline and Misconduct statute | ||
| Payment options | Online; in-person; phone; mail | ||
| Lost or damaged items | Tell Library staff as soon as possible; you may be charged for a replacement fee | ||
| Extenuating circumstances | Tell Library staff as soon as possible | ||
You are personally responsible for all material borrowed from UQ Library. Responsibilities include:
Failure to comply with the conditions of borrowing may invoke penalties under the Library Conditions of Use and the University of Queensland Statute no.4 (Student Discipline and Misconduct).
To amend your Library record:
Bring your student card and choose between:
Note: Students enrolled in non-accredited courses are not eligible for a student card. You are welcome to apply for Community membership of UQ Library. It will cost you $11 per week for the duration of the course. Please complete the application form.
You may borrow:
Example of a notice:
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1. From a catalogue record, click on the 
button at the top of the record.
2. Identify yourself by entering your UQ username and UQ password.
3. Select a pickup location. Important points to remember:
4. Click on 
A list of all the items the Library has of this title will appear.
5. If a copy is available for requesting, the message in the STATUS column will be either:
6. Select the item to request by clicking its radio button
7. Click 
at the bottom of the list
One of the following messages will appear:
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8. Click on 
to get back to the catalogue record.
9. You will be notified when the item is ready for collection. The pickup point will be:
'The item will be held for 7 days.
In general, material not on the shelves is already on loan. If the catalogue indicates that the item is
'available' and you are unable to find it on the shelves, check that you have written down the location and call number correctly.
Then check the sorting shelves.
If you are still unable to find the item, ask Library staff for help.
Whenever possible please return material to the UQ branch library from which it was borrowed. If this is not possible, material may be returned to any UQ branch library or via Australia Post. For branch address details go to Locations
Standard loans are subject to recall if required by another client. An email will be sent to you requesting that the material be returned.
You are guaranteed a loan of at least 7 days, but you must return the item by the new due date to avoid incurring a penalty of $1.40 per day.
UQ Library has an overdue penalty system to ensure fair access to our resources for all users. Administrative fees and charges are payable under the University Fee Rules. Replacement costs are payable under the Library Conditions of Use.
| Loan Category | Reminder Notice | 1st Overdue Notice | Final Overdue Notice | Bill for Replacement |
| Standard | 7 days before due date | 1 day after due date | 7 days after due date Suspended from borrowing | 14 days after due date $145 replacement charge, including $20 administrative fee |
| 20 cents per day overdue charge until billed | ||||
| 7 day | 3 days before due date | 1 day after due date | 3 days after due date Suspended from borrowing | 5 days after due date $145 replacement charge, including $20 administrative fee |
| $4 per day overdue charge until billed | ||||
| 3 day | 1 day before due date | 1 day after due date | 3 days after due date Suspended from borrowing | 5 days after due date $145 replacement charge, including $20 administrative fee |
| $4 per day overdue charge until billed | ||||
| 2 and 4 hour, end of day and overnight | Notice not issued | Notice not issued Suspended from borrowing | Notice not issued | 24 hours after due date $145 replacement charge, including $20 administrative fee |
| $2 per hour overdue charge until billed | ||||
| Recalled | Recall notice issued as needed | 1 day after due date | 7 days after due date Suspended from borrowing | 14 days after due date $145 replacement charge, including $20 administrative fee |
| $1.40 per day overdue charge until billed | ||||
| Laptop | Notice not issued | Notice not issued Suspended from borrowing | Notice not issued | 24 hours after due date $2,500 replacement charge, including $20 administrative fee |
| $20 per hour overdue charge until billed | ||||
Note:
If you are suspended from borrowing, it will be lifted when you:
Notes
Remember that you can avoid all of the above by returning or renewing material on time.
Very overdue loans and charges
UQ Library takes a very serious view of borrowers who fail to return library material or pay outstanding charges. The Library may take the following action:
| Timing | Activity | Explanation |
| 14 days after the bill for replacement | Email & letter sent | Warning about imposition of a Negative Service Indicator (NSI) on your SI-net record (preventing you from re-enrolling) and use of a debt collection agency |
| 14 days after email/letter sent | NSI imposed Debt collector contacted | You will not be able to re-enroll You may be contacted by a debt collector |
Please read the letter carefully. It will give you information about the process, including the important dates by which you should act.
For more information about the above process, including how to appeal, go to Very Overdue Library Material - More Info.
Pay online
Charges may be paid online via the Internet, 24 hours a day, 7 days a week. Cards accepted are: Mastercard, Visa and American Express. To make a payment
go to My Record.
In Person
Cash, EFTPOS, Credit Card or Money Order payments can be made in person at the Membership and Payments Desk, Level 1, Social Sciences and Humanities Library, St Lucia Campus. Note: payments cease 30 minutes before closing.
Payments can also be taken at the UQ Ipswich and UQ Gatton Campuses. Please contact the relevant branch to arrange the payment.
Pay by Phone
Call 3346 4313 for Mastercard, Visa and American Express payments.
Mail
Make cheque or money order payable to The University of Queensland. Mail to:
Membership and Payments Desk,
Level 1, Social Sciences and Humanities Library,
St Lucia Campus, The University of Queensland, QLD, 4072.
Payments by another person
Someone else may pay your charges on your behalf. If you are over 18 you must authorise them to make the payment. To authorise them:
If you are under 18 your parent or guardian can pay your charges without authorisation.
Talk to Library staff as soon as a problem arises. You will find them prepared to listen sympathetically to genuine difficulties.
For more information, please ask Library staff.
