If you are a currently enrolled undergraduate student at the University of Queensland, your student card automatically entitles you to borrow material from any University of Queensland branch Library.
UQ students currently enrolled in non-accredited courses are welcome to apply for membership of the Library. It will cost you $11 per week for the duration of the course. Please complete the application form.
You may borrow:
- Any books, except those in special collections, such as Reference, or marked `Not For Loan'
- Most multimedia material (but check with the individual branch library)
- Material not held in The University of Queensland Library collection. For details refer to the Document Delivery Service.
Journals are available for reading or photocopying within the Library only.
Borrowing from the library is subject to the Library Conditions of Use.
You can go to the Loans desk, or, in those branches that have auto loan machines, you can check out items yourself. Just bring your card and follow the instructions.
The standard loan period for monographs is 14 days. Depending on demand, some material will be available for 7 or 3 days, overnight or for 4 or 2 hours only. Material with a reduced loan period will have an appropriate label on the spine.
All 14 day loans are subject to recall if required by another borrower, but a minimum 7 day loan to the first borrower is guaranteed.
A total of fourteen items with a maximum of 2 being overnight, 4 or 2 hour items. The number of loans is calculated across all branch libraries.
All 14 day loans may be renewed, unless the item has been requested by another borrower. There is a maximum of two renewals for each item. All other loan categories are non-renewable. Your renewal options are:
- Select My Record on the Library home page.
- contact the Telephone Renewal Service on (07) 3346 9200 and follow the prompts. You will need your Library number and the barcodes of the books you wish to renew; or
- visit a branch library and renew on the autoloan machine (where available) or ask loans staff to renew for you.
- Select My Record on the Library home page.
- You will be asked to identify yourself by entering either your UQ username and UQ password or your Library No. and Library Password.
Requesting items already on loan or at another campus
You may request books and multimedia that are already on loan or on the shelf at another campus. For items on the shelf on your campus you are expected to retrieve them yourself. There is a maximum of 10 requests at any one time.
When to make a request
If you search the Library Catalogue, display a record and discover that the item you want is:
- Held by a branch library on your campus and on loan
OR - Held by a branch library on another campus (including Warehouse)
How to make a request
1. Click on the Request button at the top of the catalogue page.
2. Identify yourself by entering either your UQ username and UQ password or your Library No. and Library Password.
3. Select a pickup location. Important points to remember:
- You must select a pickup location, otherwise you will asked to enter all your details again
- For items on loan on your campus you must pick up the item at the branch library that has the item. If you do not, the pickup location will be changed to the branch library that holds the item.
- If you are eligible for the remote service, select Remote Service as the pickup location. The item will be mailed to you.
- Selecting Remote Service if you are ineligible will result in your request being cancelled
4. Select a date by which you no longer require the item.
5. Click on 
A list of all the items the Library has of this title will appear.
6. Check the Status column at the right of the screen to help decide which item will be available soonest:
- If a copy is available for requesting, the message in the STATUS column will be:
AVAILABLE OR Due Date (if on loan)
and
a radio button will appear in a column at the left of the entry for the item.
- If a copy is not available for requesting, the message in the STATUS column will be:
This item is not available for request
OR
This item cannot be requested
7. Select the item to request by clicking its radio button
8. Click 
at the bottom of the list
One of the following messages will appear:
- If your request is successful:
Your request for [title of item] was successful 
Your request will be delivered to [pickup location] when it is available
You will be notified when the item is ready to be picked up. - If your request is successful but the item is on loan on your campus and you do not choose its location as your pickup location:
Your request for [title of item] was successful Pickup location changed to [home location] due to library policy Your request will be delivered to [pickup location] when it is available
You will be notified when the item is ready to be picked up. Additional requests will be cancelled as soon as the first request is filled. - If a copy is available on the campus you designated as a pickup location, then the message will be:
Sorry, request cannot be accepted. Local copy is available.
9. Click on Return to Record to get back to the catalogue record.
You will be notified when the item is ready for collection. If it belongs to a
branch library on your campus, the pickup location will be the item's home
location. If it belongs to a branch at another campus, the pickup location will be
the one you have nominated. The item will be held at the Loans Desk for 7 days only.
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- On the Library's home page under the heading Using UQ Library click on My Record
- You will be prompted to enter either your UQ username and UQ password or your Library No. and Library Password
- Select outstanding requests button
- Click on Cancel All or select items you wish to cancel and click on Cancel Selected Items
In general, material not on the shelves is already on loan. If the catalogue indicates that the item is 'available' and you are unable to find it on the shelves, check that you have written down the location and call number correctly. Then check the sorting shelves. If you are still unable to find the item, ask Library staff for help.
14 day loan material is subject to recall if required by another client. An email notice will be sent to you requesting that the material be returned.
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You are guaranteed a loan of at least 1 week, but you must return the item by the new due date to avoid incurring a penalty of 95 cents per day.
Whenever possible return material to the branch library from which it was borrowed.
Borrowing notices for loans due soon, holds, recalls and overdues will be sent to your UQ supplied email account. It is important that you check your email regularly. Students who prefer their notices to be sent to a different email account can re-direct their email in the following way: Login to your account on my.UQ; click on Personalise, then click on myMail.
Notices for very overdue items will be sent by Australia Post to the semester address on your mySI-Net account. Please ensure that you keep the address current.
The details of the item borrowed or requested will appear at the top of the notice, followed by your name, address, library number and date of the notice at the bottom left. The information regarding the type of notice (eg. overdue, recall, request etc.) will appear at the bottom right of the notice. It is important not to confuse the dates on the notices. For more information on Library notices click here.
Letters of alleged misconduct will be sent via Australia Post to the semester address on your mySI-Net account, as well as to your UQ supplied email account.
(a) 14 day loan that will be due in 3 days time:
| AUTHOR: | Jones, C. | ||
| TITLE: | The aardvark story. | ||
| CALL NO: | MZ3 .N484 1999 | ||
| BARCODE: | 34067018028349 | ||
| SS&H DUE: Tue 09 Jul 2002 OUT: Tue 25 Jun 2002 04:06PM |
[branch library; date item due for return] [date item borrowed] |
||
| Mr Richard Gere
10 Hollywood Drive St Lucia 4067 24067120591707 |
[your name]
[your barcode no.] |
This is a Library reminder.
Your loans listed in this message will be due soon. To avoid accrual of overdue charges, please return by the due date or renew. You can can check and renew loans at http://www.library.uq.edu.au/patinfo.php |
|
| Wed 10 Jul 2002 | [date of the notice] | ||
| (b) 14 day loan that is 1 day overdue: | 1st OVERDUE NOTICE This material is 1 day
overdue. Please return or renew it. Overdue charges and other penalties apply for late returns as detailed in the Library's Borrowing Guides. View and renew loans at http://library.uq.edu.au/patinfo.php |
| (c) 3 or 7 day loan that is 1 day overdue: | 1st OVERDUE NOTICE
This material is now 1 day overdue and should be returned at once. Charges are accruing. If you returned the item recently this notice may not apply. |
| (d) 14 day loan that is 7 days overdue: | 2nd & FINAL OVERDUE NOTICE. The above
material is 7 days overdue. You are now unable to borrow and charges are accruing at 20 cents per item per day. Please return within 14 days or a minimum $100 replacement per item is required of which $20 is non-refundable. |
| (e) 3 or 7 day loan that is 5 days overdue: | 2nd & FINAL OVERDUE NOTICE
The above material is now 5 days overdue and you are unable to borrow.Charges are accruing at $4 per item per day. Please return within 5 days or a minimum $100 replacement per item is required of which $20 is non-refundable. |
The aim of the Library's lending policies is to ensure fair access to our resources for all users. You can help make the borrowing service more convenient and fair for yourself and others by noting the due date of borrowed material and returning or renewing it by this date.
For very overdue material you will receive in the post a bill for the replacement of the material and a non-refundable administrative charge of $20.00:
- 1 day after the due date for overnight, 2 or 4 hour loans
- 10 days after the due date for 3 or 7 day loans
- 21 days after the due date for 14 day loans.
| The text of the message is as follows: | BILL FOR NON-RETURN
As you have not returned this item we are billing you for replacement. If it is not returned within 14 days from the date on this bill, action will be taken under the UQ Student Misconduct Statute. A $20 administrative charge still applies |
| If the item is returned, the administrative charge must still be paid, You will receive a notice in the post stating: |
BILL ADJUSTMENT
Thank you for returning this item. An administrative charge of $20 still applies. Please pay this within 2 weeks or you will be blocked from re-enrolling under the University Fee Rules. |
Administrative fees and charges are payable under the University Fee Rules. Replacement costs are payable under the Library Conditions of Use.
For the continued non-return of very overdue material, the Library will send you a letter of alleged misconduct and further action will be taken under the University of Queensland Statute no.4 (student Discipline and Misconduct).
At the point when:
- 14 day loans or recalled items are 7 days overdue
- 3 or 7 day loans are 5 days overdue
- Overnight, 4 or 2 hour loans are 1 day overdue
the Library will suspend your borrowing access until the material is returned.
Overdue charges will be imposed from the due date and calculated according to the following rates per item:
- 14 day loans - 20 cents per item per day;
- recalled items returned after the new due date - 95 cents per item per day;
- 7 or 3 day loans - $2.00 per item per day for the first four days and $4.00 per item per day thereafter;
- overnight, 4 and 2 hour loans - $2.00 per hour.
Laptops:
Overdue laptops attract an overdue charge of $20.00 per hour.
A bill for replacement costs will be sent after 24 hours. Borrowers who do not adhere to the terms and conditions may lose access privileges to the laptop service.
Lost laptops will attract a replacement charge of $2,500.00.
If you lose your library access, this will be restored when:
- Items late by more than the defined period have been returned
- You have made a minimum payment of $10.00 and reduced the total amount due to less than $20.00
Please note: Individual charges are payable in full.
Remember that you can avoid all of the above by returning or renewing material on time.
Failure to return library material may contravene the University of Queensland Statute 4 (Student Discipline and Misconduct).
A letter of Alleged Misconduct will be sent to you if you have not returned the material within 14 days of being sent a bill for non-return. Please read the letter carefully. It will give you information about the process, including the important dates by which you should act.
For more information about this process, (including how to appeal to the University Disciplinary Board), please refer to the webpage "Alleged Misconduct and the Library" .
Payment options for library charges
Pay online
Charges may be paid online via the Internet, 24 hours a day, 7 days a week. Cards accepted are: Mastercard and Visa. To make a payment go to My Record
In Person
Cash, EFTPOS, Credit Card or Money Order payments can be made in person at the Loan Enquiries Desk, Level 1, Social Sciences and Humanities Library, St Lucia Campus.
Payments can also be taken at the UQ Ipswich and UQ Gatton Campuses. Please contact the relevant branch to arrange the payment.
Pay by Phone
Call 3346 4313 for Mastercard, and Visa payments.
Mail
Make cheque or money order payable to The University of Queensland. Mail to: Loan Enquiries Desk, Level 1, Social Sciences and Humanities Library, St Lucia Campus, The University of Queensland, QLD, 4072.
Tell Library staff what has happened as soon as possible. You may be charged for the replacement fee, together with a $20.00 administrative charge.
Talk to Library staff as soon as a problem arises. You will find them prepared to listen sympathetically to genuine difficulties.
For more information, please ask Library staff.