Eligibility
Australian universities:
You are eligible for borrowing services if you are:
- an academic or researcher
- a higher degree student (Masters or PhD)
- an externally enrolled undergraduate student from an institution located outside the Brisbane metropolitan area
- an internal undergraduate from an interstate campus
- a general staff member employed on an ongoing basis
Overseas universities:
If you are from an overseas University and have a letter of indemnity from your home library, you are eligible to apply for borrowing.
To apply:
- Complete the application form.
- Print this off, sign the declaration and hand it in at the Loan Enquiries Desk, Social Sciences and Humanities Library. You may also apply via the Gatton and Ipswich Libraries
- To finalise your registration you will need to provide photo ID and proof of eligibility, for example confirmation of enrolment or current pay slip
- If you are a student, there is a $50 (GST inclusive) registration charge. Eligible students from Griffith University or the Queensland University of Technology whose fee is subsidised may present a letter from their home institution that will exempt them from the $50 payment.
Whenever possible, we will attach a UQ Library barcode to your home institution ID card. Otherwise you will receive a Library card.
If you have any queries about your membership, please call the Circulation on (07) 3346 4352.
Material available for loan
You may borrow:
- Any books, except those in special collections, such as Reference, High Use, 3 and 7 day loans, or marked `Not For Loan'
- Most multimedia material (but check with the individual branch library)
Journals are available for reading or photocopying within the Library only.
Borrowing from the library is subject to the Library Conditions of Use.
How to borrow
You can go to the Loans desk, or, in those branches that have auto loan machines, you can check out items yourself. Just bring your Library card and follow the instructions.
Loan lengths
The standard loan period is 14 days. All 14 day loans are subject to recall if required by another borrower, but a minimum 7 day loan to the first borrower is guaranteed.
Number of items
You can borrow 12 items.
Renewals
You can renew all 14 day loans, unless the item has been requested by another borrower. There is a maximum of two renewals for each item. Your renewal options are:
- logon to your home computer or Library workstation and renew the items electronically at www.library.uq.edu.au
- contact the Telephone Renewal Service on (07) 3346 9200 and follow the prompts. You will need your Library number and the barcodes of the books you wish to renew; or
- visit a branch library and renew on the autoloan machine (where available) or ask loans staff to renew for you.
Checking loans and requests
- Select My Record on the Library home page.
- You will be asked to identify yourself by entering your Library ID and
Library Password
Requesting items already on loan or at another campus
It is not possible to request books and multimedia that are already on loan or on the shelf at another campus.
Material not on the shelf
In general, material not on the shelves is already on loan. If the catalogue indicates that the item is `available' and you are unable to find it on the shelves, check that you have written down the location and call number correctly. Then check the sorting shelves. If you are still unable to find the item, ask Library staff for help.
Recalled loans
14 day loan material is subject to recall if required urgently by another client. An email notice will be sent to you requesting that the material be returned.
If an item that is on 14 day loan is requested by another borrower, you are guaranteed a loan of at least 1 week, but you must return the item by the new due date to avoid incurring a penalty of 95 cents per day. The new due date will appear in the top box as marked in the figure above.
Note that the date printed on the bottom is the date the notice was issued, not the date of the loan.
Returning material
Whenever possible return material to the branch library from which it was borrowed.
Library notices
Borrowing notices for loans due soon, holds, recalls and overdues will be sent to your email account. It is important that you check your email regularly.
Notices for very overdue items will be sent by Australia Post.
The details of the item borrowed or requested will appear at the top of the notice, followed by your name, address, library number and date of the notice at the bottom left. The information regarding the type of notice (eg. overdue, recall, request etc.) will appear at the bottom right of the notice. It is important not to confuse the dates on the notices.
Examples of notices
(a) 14 day loan that will be due in 3 days time:
|
AUTHOR: |
Jones, C. |
|
|
TITLE: |
The aardvark story. |
|
|
CALL NO: |
MZ3 .N484 1999 |
|
|
BARCODE: |
34067018028349 |
|
|
|
SS&H DUE: Fri 25 Feb 2005
OUT: Fri 11 Feb 2005 08:08am |
[branch library; date item due for return]
[date item borrowed] |
|
|
Mr Richard Gere
10 Hollywood Drive
St Lucia
4067 24067120591707 |
[your name]
[your barcode no.] |
This is a Library reminder.
Your loans listed in this message will be due soon.
To avoid accrual of overdue charges, please return by the
due date or renew. You can can check and renew loans at
http://www.library.uq.edu.au/patinfo.php |
|
|
Tue 22 Feb 2005 |
[date of the notice] |
| (b) 14 day loan that is 1 day overdue: |
ALERT! The above material is now 1 day overdue.
Please return or renew promptly. Overdue charges apply
for late returns. You can view and renew loans at
http://library.uq.edu.au/patinfo.php |
Overdue material
The aim of the Library's lending policies is to ensure fair access to our resources for all users. You can help make the borrowing service more convenient and fair for yourself and others by noting the due date of borrowed material and returning or renewing it by this date.
For very overdue material you will receive in the post a bill for the replacement of the material and a non-refundable administrative charge of $20.00, 21 days after the due date for 14 day loans.
| The text of the message is as follows: |
BILL FOR NON-RETURN
As you have not returned this item we
are applying a bill for replacement. To avoid
further action please return the item NOW. A
$20 administrative charge applies regardless. |
If the item is returned, the administrative charge must still be paid,
You will receive a notice in the post stating: |
BILL ADJUSTMENT
Thank you for returning this item.
An administrative charge of $20 still
applies. Please pay this within 2 weeks
to avoid further action. |
Administrative fees and charges are payable under the University Fee Rules.
Penalties
At the point when:
- 14 day loans or recalled items are 7 days overdue
- 2 hour loans are 1 day overdue
The Library will suspend your borrowing access until the material is returned.
Overdue charges will be imposed from the due date calculated according to the following rates per item:
- 14 day loans - 20 cents per item per day
- Recalled items returned after the new due date - 95 cents per item per day
- 2 hour loans - $2.00 per itme per hour
Reinstatement of access
If you lose your library access, this will be restored when:
- Items late by more than the defined period have been returned
- You have made a minimum payment of $10.00 and reduced the total amount due to less than $20.00
Please note: Individual charges are payable in full.
Remember that you can avoid all of the above by returning or renewing material on time.
Payment options for library charges
Pay online
Charges may be paid online via the Internet, 24 hours a day, 7 days a week. Cards accepted are: Mastercard and Visa. To make a payment go to My Record on the Library home page
In Person
Cash, EFTPOS, Credit Card or Money Order payments can be made in person at the Loan Enquires Desk, Level 1, Social Sciences and Humanities Library, St Lucia Campus.
Payments can also be taken at the UQ Ipswich and UQ Gatton Campuses. Please contact the relevant branch to arrange the payment.
Pay by Phone
Call 3346 4313 for Mastercard and Visa payments.
Mail
Make cheque or money order payable to The University of Queensland. Mail to: Loan Enquires Desk, Level 1, Social Sciences and Humanities Library, St Lucia Campus, The University of Queensland. QLD. 4072.
Lost or damaged material
Tell Library staff what has happened as soon as possible. You may be charged for the replacement fee, together with a $20.00 administrative charge.
Extenuating circumstances
Talk to Library staff as soon as a problem arises. You will find them prepared to listen sympathetically to genuine difficulties.
For more information, please ask Library staff.
