The University of Queensland

UQ Library extends borrowing privileges to staff and students visiting from other universities. For Australian universities, it is subject to University Library Australia: a National Borrowing Scheme for Students and Staff. Similar arrangements also apply to visiting students and staff from overseas universities. Note:

• Borrowing is in-person only
• Borrowing from another institution's library is a privilege. By requesting to use this service, you are indicating your willingness to abide by the rules and borrowing conditions of UQ Library.

Australian universities:

• an academic or researcher
• a higher degree student (Masters or PhD)
• an externally enrolled coursework student from an institution located outside the Brisbane metropolitan area
• an internal undergraduate from an interstate campus
• a general staff member employed on an ongoing basis

Overseas universities: You will need a letter from your home library indemnifying UQ Library for any losses or damages to UQ Library property.

To apply:

• Complete the application form.
• Print this off, sign the declaration and hand it in at the Loan Enquiries Desk, Social Sciences and Humanities Library. You may also apply via the Gatton and Ipswich Libraries
• To finalise your registration you will need to provide photo ID and proof of eligibility, for example confirmation of enrolment or current pay slip
• If you are a student, there is a $50 (GST inclusive) registration charge (payable each year). Eligible students from Griffith University or the Queensland University of Technology whose fee is subsidised may present a letter from their home institution that will exempt them from the $50 payment.

Whenever possible, we will attach a UQ Library barcode to your home institution ID card. Otherwise you will receive a Library card.

If you have any queries about your membership, please call the Lending team on (07) 3346 4352.

You are personally responsible for all material borrowed from UQ Library. Responsibilities include:

• Checking your email regularly
• Checking the status of your loans in My Record
• Returning or renewing your loans by the due date
• Returning items if you plan to be away for an extended period
• Returning high use items to the home branch library

Failure to comply with the conditions of borrowing may invoke penalties under the Library Conditions of Use.

Bring your library card and choose between:

• Autoloan machines - you can check out items yourself
• Loans Desk

• Select My Record
• Contact the Telephone Renewal Service on (07) 3346 9200 and follow the prompts.  You will need your Library number and the barcodes of the books you wish to renew; or
• Visit a branch library and renew on the autoloan machine (where available) or ask loans staff to renew for you.

• Reminders, requests, recalls and overdue notices are sent as a courtesy only. The Library is not responsible for non-receipt. To check on your loans, etc., select My Record.
• Notices will be sent to the email account in your library record. It is important that you check your email regularly.
• Notices for very overdue items will be sent by Australia Post to the address in your library record. Please ensure that you keep this address current.

Example of a notice:

• Yes - books and multimedia that are already on loan or on the shelf at another campus
• No - books and multimedia on the shelf on your home campus (you are expected to retrieve them yourself)

1. From a catalogue record, click on the button at the top of the record.

2. Identify yourself by entering your Library number and Library password.

3. Select a pickup location. Important points to remember:

• You must select a pickup location, otherwise you will asked to enter all your details again
• For items on loan on your campus you must pick up the item at the branch library that has the item. If you do not, the pickup location will be changed to the branch library that holds the item.

4. Click on A list of all the items the Library has of this title will appear.

5. If a copy is available for requesting, the message in the STATUS column will be either:

• AVAILABLE; or
• Due Date (if on loan)

6. Select the item to request by clicking its radio button

7. Click at the bottom of the list

One of the following messages will appear:

1. If your request is successful:
   
   

   Your request for [title of item] was successful Your request will be delivered to [pickup location] when it is available




2. If your request is successful but the item is on loan on your campus and you do not choose its location as your pickup location:
   
   

   Your request for [title of item] was successful Pickup location changed to [home location] due to library policy Your request will be delivered to [pickup location] when it is available

   
   
   If you have several copies of the same title, additional requests will be cancelled once the first request is filled.



3. If a copy is available on the campus you designated as a pickup location, then the message will be:
   Sorry, request cannot be accepted. Local copy is available.

8. Click on to get back to the catalogue record.

9. You will be notified when the item is ready for collection. The pickup point will be:

• Your home campus - the pickup location will be the item's branch library
• Another campus - the pickup location will be the one you have nominated

The item will be held at the Loans Desk for 7 days only.

• Click on My Record
• Select request (hold)
• Select items to be cancelled
• Click on Cancel Selected Items

In general, material not on the shelves is already on loan. If the catalogue indicates that the item is 'available' and you are unable to find it on the shelves, check that you have written down the location and call number correctly. Then check the sorting shelves.
If you are still unable to find the item, ask Library staff for help.

Whenever possible please return material to the UQ branch library from which it was borrowed. If this is not possible, material may be returned to any UQ branch library or via Australia Post. For branch address details go to Locations

Standard loans are subject to recall if required by another client. An email will be sent to you requesting that the material be returned.

You are guaranteed a loan of at least 7 days, but you must return the item by the new due date to avoid incurring a penalty of $1.40 per day.

If you are suspended from borrowing, it will be lifted when you return all overdue items.

Remember that you can avoid being suspended from borrowing by returning or renewing material on time.

Pay online
Charges may be paid online via the Internet, 24 hours a day, 7 days a week. Cards accepted are: Mastercard, Visa and American Express. To make a payment
go to My Record.

In Person
Cash, EFTPOS, Credit Card or Money Order payments can be made in person at the Membership and Payments Desk, Level 1, Social Sciences and Humanities Library, St Lucia Campus. Note: payments cease 30 minutes before closing.

Payments can also be taken at the UQ Ipswich and UQ Gatton Campuses. Please contact the relevant branch to arrange the payment.

Pay by Phone
Call 3346 4313 for Mastercard, Visa and American Express payments.

Mail
Make cheque or money order payable to The University of Queensland. Mail to:
Membership and Payments Desk,
Level 1, Social Sciences and Humanities Library,
St Lucia Campus, The University of Queensland, QLD, 4072.

Payments by another person
Someone else may pay your charges on your behalf. If you are over 18 you must authorise them to make the payment. To authorise them:

• Complete this form or,
• Telephone your branch library

If you are under 18 your parent or guardian can pay your charges without authorisation.

• Tell Library staff what has happened as soon as possible
• If you later find the material, it remains the property of UQ Library and must be returned

For more information, please ask Library staff.

Talk to Library staff as soon as a problem arises. You will find them prepared to listen sympathetically to genuine difficulties.

For more information, please ask Library staff.