The Reference section will look at the following areas/roles/tasks:

Reference • Advanced Reference • Ask a Services – chat, email, phone - call centre • Cochrane searcher • Endnote • Familiarising yourself with the collection • Less time on reference desk, more time for other things • Literature searching • Reference desk - one desk, welcome desk, no desk, on call • Referencing (citation) type questions • Reference work now showing basics of databases • Roving • Systematic reviews • Ward rounds • What Hew Level should it be

Documents and other information for this section

AskaAChatReport (MS Word Doc)

Thomas Mann I thought the attached paper (See Information Skills section) was interesting. Thomas Mann is an eminent reference librarian at the Library of Congress. He has long argued the importance of reference librarians in the research process. This recent paper deals (among other things) with the need to teach library skills to researchers.

Pages 32 to 38 deal specifically with infoskill teaching. I like the comment "I’ve sometimes had experiences with undergraduate classes in which no one took any notes at all until I gave everyone my e-mail address."