UQ Library Printing Help and Instructions

Our printers and printing services

The Library has networked multifunction printers in all of our branches. Check the signage on your printer for details on the available print functions.

Print instructions

• Print a document
• Photocopy
• Scan to a USB
• Print from a USB
• Print wirelessly from your laptop

Printing account information and instructions

• Printing costs
• Get print credit
• View your recent print jobs
• Transfer printing credit
• Request a refund

Information for guests

• Guest printing and print/copy card details

Print service costs

Printing services are priced on a cost per page basis. The cost of a print job will vary depending on the type of operation, i.e. printing or scanning, and your print settings: colour, size etc.

• Your student card is used to hold your print credit and pay for print jobs.
• Guests can purchase a print/copy card.

For students with both a student ID card and a print/copy card - it is recommended that you transfer the balance of the print copy card to your student ID card.

1. Register your print/copy card
2. Transfer the credit

Get print credit

You can recharge your printing credit from an automatic dispensing machine located in a branch library.

• The vending machines, located in branch libraries, do not give change.
• Ask I.T. can not change money.

Paper Cut functions

Paper Cut is the software that manages your print account. You can:

• Check your credit balance
• View recent print jobs
• Transfer print credit (to another student etc.)
• Request a refund

Check your credit balance

You can check your current print credit on a Library workstation.

Log-in to Papercut

On a Library workstation:

• Click Details on the Paper Cut application
  (On MAC you will need to open the Paper Cut (PCClient) app in the dock).

• Log-in to the Paper Cut application in your web browser with your student number (e.g. s1264567) and password.

View recent print jobs

You are able to view a history of your print transactions in the Paper Cut application. The list will indicate the type of print service, whether the job was completed and the cost associated with the job.

• Log-in to Paper Cut on a Library workstation
• Click Recent Print Jobs in the left hand menu

Transfer print credit

Start by logging in to Paper Cut, then:

• Click Transfers in the Paper Cut menu

• Enter the amount to transfer
• Enter the student number (e.g. s1234567)
  Check this carefully.
• Add a comment as a record
• Click Transfer

Request a refund

In the event of an error where you are charged for a print service you do not receive, for example a paper jam etc. you may request a refund. Your request will be reviewed including the record of recent jobs in Paper Cut that indicate whether the job was completed successfully, failed, or was cancelled.

Start by logging in to Paper Cut, on a Library workstation, then:

• Click Recent Print Jobs

• Locate the job in question
• Click the Request refund link for the corresponding job

• Please provide specific details on the printer error or problem which led to you being inappropriately charged for the job
• Press Send

You will be returned to the Recent Jobs page and the status of your print job will be changed to "Refund Pending".

You will be emailed regarding your Refund Request. If your request was successful the print credit will be refunded to your account automatically.