The Ask I.T. Help Desk is the one stop location to support students in their use of I.T. for University work.

There are three Help Desk locations :

• Duhig Building (Bld #2), level 2, St. Lucia campus
• UQ Gatton Library (Bld #8102), level 1, Gatton campus
• UQ Ipswich Library (Bld #8), level 2, Ipswich campus

Some of our highly requested services include:

• Troubleshooting and diagnostics for UQ student network services:
  • Configuring and troubleshooting Eduroam Wireless.
  • Student Account Issues (passwords and access to UQ Online student services).
  • Access to UQ Network student drives.
  • Troubleshooting network printing issues.

• Providing training and help for UQ software applications:
  • Microsoft Office Suite
  • Blackboard
  • Endnote

• Providing advice and help on computer security:
  • Virus protection issues