About Ask I.T.
The UQ Library Ask I.T. service
Ask I.T. is a section of the UQ Library setup to provide information technology help and training to UQ students. We can help you:
- Troubleshoot problems with personal devices and provide advice on computer security
- Assist with Library I.T. equipment including network printers or the UQ network student drive
- Help you configure your devices for Eduroam wireless
- Manage student account issues (including passwords and UQ Online Services like Learn.UQ or mySI-net)
- Support various software including: MAC and Windows operating systems, MS Office, Open Office, internet browsers etc.
- Lend keys for lockable desks in the postgraduate area and some other equipment
and more. We work hard to provide good customer service and value your feedback. Feel free to contact us in person at one of our help desks or by phone or e-mail.
Training
We provide training for UQ students so you get up to speed quickly during Orientation week and spend less time worrying about 'how it works' and can get on with your studies.
Orientation week
During Orientation Week we run training, and drop-in sessions, in your Study Managment Applications and UQ technologies, including: mySI-net, my.UQ, Student Email+, Learn.UQ (Blackboard) and your Student Internet Account and configuring Eduroam wireless on your devices.
Semester periods
During semester periods we teach short MS Word, Excel and PowerPoint, Prezi and iMovie classes.
Information for UQ Staff
Staff attending student training
- Separate UQ Staff
training is provided in conjunction with Staff Development
If you are not at St. Lucia campus and notice some student I.T. training running it may be possible to book in and attend this training.
Customised MS Office training for your UQ courses
UQ academic staff can request specialised classes for their students by contacting Ask I.T. or your Librarian. For example you might require some specialised Word or Excel training or to make posters in PowerPoint.
Contact Us
Phone: (07) 336 58811 or Australia wide 1300 738 082
E-mail: help@askit.uq.edu.au
Our Helpdesks
St Lucia
Level 2, Duhig Building (Bldg 2)
St Lucia Campus (map)
Mon - Fri 8:00am to 8:00pm
Sat/Sun 9:00am to 5:00pm
Gatton
Level 1, UQ Gatton Library (Bldg 8102)
Gatton Campus (map)
Mon - Fri 10:00am to 4:00pm
Sat/Sun CLOSED
Ipswich
Level 2, UQ Ipswich Library (Bldg 8)
Ipswich Campus (map)
Mon - Fri 8:30am to 5:00pm
Sat/Sun CLOSED
Employment
Want to be part of the Ask I.T. team? Register your interest in employment at UQ Library.


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