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Customer Satisfaction Surveys
Over a one month period every 2 years, the Library conducts a customer satisfaction survey.
The survey covers the areas of:
- Communication
- Facilities and equipment
- Library staff
- Service delivery
- Service quality
The reports are available for perusal in hardcopy in all library branches and via the web.
We value your opinions and are using the results of the survey to improve our services.
UQ Staff and Student Journal Reading Patterns Survey 2005
- Staff
- Students
- Journal reading patterns in Australia and the US - presentation by Carol Tenopir, University of Queensland, 8th September, 2006
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