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Library approach to Quality Management and Assurance

Quality assurance in the Library is embedded in its strategic planning, reporting and review systems.

Key Elements

These framework elements are the responsibility of the University Librarian and Executive Managers to implement.

Accountability consists of:

  • appraisal of the performance of individual managers, and
  • oversight by the governing body of the Library, the Library Executive
  • reporting quarterly to The Library Committee of the Academic Board
  • University Librarian reporting regularly to the Deputy Vice Chancellor (Academic)
  • Reporting on Reviews to the University Senate

Key Features

  • Focus on attaining Library goals and objectives through annual reporting on performance in relation to the Strategic Plan and the Operational Plan.
  • Annual review of the Plan to reflect current priorities in a dynamic environment.
  • Monitoring key indicators for Information Services provision to assist in assessing performance against strategic objectives.
  • Appraisal of individual staff and managers in terms of their annual objectives.
  • Surveying and benchmarking of results against either Council of Australian University Libraries (CAUL), or Australasian members of Universitas 21 Libraries.
  • Allocation of resources to areas of identified strategic importance and to promote improved performance.

Key Principles

  • Commitment to clear identification of strategic objectives and priorities for action.
  • Commitment to evaluate each branch and functional unit at least once every seven years.
  • Support for redirection of resources to meet recommendations for change emanating from reviews and to support strategic objectives.
  • Support for staff development to ensure continuous improvement and excellence.
  • Devolution of responsibility to its most effective organisation level, with clear lines of accountability.

Diagram of University of Queensland Library Quality Management and Assurance Framework

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  Last Updated: Tuesday, 11 March 2008.