Library Resources and Technology Service
Library Resources and Technology Service consists of 3 service groupings:
- Collections and Information Resources
- Access
- Library Technology
Click on the relevant tab for more information about a specific
section.
Contact Us
Email:
Phone:
Fax:
Postal Address:
c.taylor@library.uq.edu.au
61 7 3346351
61 7 3365 6888
Library Resources and Technology Service
The University of Queensland Library
Level 1, Duhig North Building
The University of Queensland, St. Lucia. QLD 4072
About Us
The Collection and Information Resources Service has responsibility for:
- Collection development
- Vendor negotiations and associated licences
- Collections budget
- Oversight of ordering and payment of resources
Contact Us
Fax:
Postal Address:
61 7 3365 6888
Collections and Information Resources Service
The University of Queensland Library
Level 1, Duhig North Building
The University of Queensland, St. Lucia. QLD 4072
Email:
Phone:
Email:
Phone:
The Access Service is part of the Library Resources and Technology Services. It is responsible for:
- ordering, receiving, cataloguing, processing invoices for and physically processing all items received by the Library.
- maintaining the online records for these items.
- processing gift materials.
- obtaining electronic resources, and providing access to them.
- maintaining all aspects of intellectual access to the library's collection.
- handling overall membership, circulation complaints and suggestions, notices, account letters and queries, addition and maintenance of patron records, and ordering and distributing library cards.
- managing the document delivery policy of the Library.
- supplying external libraries' requests for materials from the University of Queensland Library collections.
- managing the Warehouse collection, including retrieving items for use by clients.
- maintaining all aspects of the library system.
Email:
Phone:
Email:
Phone:
Email:
Phone:
Postal Address:
Access Service
The University of Queensland Library
Level 1, Duhig North Building
The University of Queensland, St. Lucia. QLD 4072
For queries regarding ordering resources, contact your Librarian.
To report errors in catalogue records:
find the record in the catalogue and click on the "Report errors in this
record" link at the bottom of the display; or,
send an email
to the Information Resources Group with complete details.
For general queries regarding electronic resources, contact
your
Librarian.
For access problems, contact the Electronic
Resources Team.
For Document Supply service to other libraries, click here.
For Borrowing help and Membership enquiries:
Telephone your
branch library.
Email and get a response within
48 hours.
Face-to-face at any
branch library.
To obtain an ISBN for a University, School or Department
publication, click here.
Location and
Layout
The Information Access Service occupies the northern end of Level 1 of the Duhig Building, numbered 12 on the University map. The area is not accessible to the public. Please ask at the Social Sciences and Humanities Library Information Desk if access is required.
The Library Technology Service is responsible for the delivery of information and communications technology services throughout the Library to meet the needs of its clients.
The service has a central coordination role as well as the responsibility for implementing and maintaining the Library's desktop computing environment, servers and web site hosting, and database and software development.
The Library Technology Service is also responsible for the training and coordination of a system of LITLOS (Library IT Liaison Officers) with representatives in each branch and section. These constitute the first level of problems identification and solution.
The service consists of these functionally based teams:
- Workstation Support Team
- Network Services Team
Other staff assigned to special projects and the Library Staff ICT Trainer are also part of the Library Technology Service.
General Enquiries
Email: ithelp@library.uq.edu.au
Phone: +61 7 3346 3600
Fax : +61 7 3365 7930
Building number
no. 94, St Lucia campus
Postal address
Library Technology Service,
The University of Queensland,
St Lucia,
Qld 4072
Associate Director, Library Technology Service
Eric Hornsby
Email: e.hornsby@library.uq.edu.au
Phone: 3346 4338
Senior Library Systems Programmer
Christiaan Kortekaas
Phone: 3346 4337
Library Systems Engineers
Robert Bowen
Phone: 3346 4343
Daniel Callan
Phone: 3346 3672
Tristan Schoonens
Phone: 3346 3671
Web Access Librarian
Warren Ham
Email: w.ham@library.uq.edu.au
Phone: 3346 4341
Workstation Support Officers
Email: ithelp@library.uq.edu.au
Phone: 3346 3600
Shamik Bhadra
Pranay Chukkala
Mandy Fisher
Teik Goh
Chris Howard
Parth Shukla
The Library Technology Service operates from Level 2 of Building 94.
Library Technology Service is staffed during normal office hours, but there is always an on-call person whenever any library is open.
The Library Technology Service maintains over 1,100 public workstations as well as computers for all Library staff. The Library Technology Service also manages the Library's servers and web hosting environment including the multiple web and database servers, proxy servers, hardware support for the Library Catalogue and software development for services such as the Weblaw gateway.
Word processing and web access is available on most public computers within the Libraries and clients are able to bring in their own laptops and plug in to the UQ network in a number of Library branches (see the Ask I.T. site for more information).
Dedicated email workstations are located in some Library branches. On other machines, email access may be restricted to non-core hours.
The Library's public computers are scattered widely thoughout all branches. In most branches there is also an eZone, an area dedicated to computer usage, and which has all the support services in close proximity. Many of these eZones are bookable to use for hands-on computing seminars and tutorials. The eZones in the Duhig Building are on level 2 and level 1
Library Technology Service participates in the provision of appropriate technology for users with disabilities. Computers with special equipment and software are found in the Fryer Library, on Level 4 of the Duhig Building.
Library Technology Service is responsible for ensuring that all Library Computers at which you can prepare your assignments are set up to print to networked printers.
Printing is done using copy cards. There are automatic card dispensing machines in most Libraries where copy cards can be purchased and value added to existing cards.
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