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LibQual+ Survey - September 2008

LibQualResultsGenericInformation.pdfIn 2008 the Library conducted the LibQUAL+ Survey for the first time. Developed by the Association of Research Libraries, this survey is widely used in North America, the United Kingdom and Europe. It therefore provides the opportunity for the Library to benchmark with major US and UK university libraries.

The Download Libqual_2008_ARL.pdf Survey Report (616 KB) was received from the ARL late in 2008.

The Library appreciates the feedback that the 2000 respondents to the survey gave us.

You told us:

  • 90% of you use the Library at least weekly for both information resources and for study spaces
  • More than 94% of you are happy with the Library service, the way you are treated, and with how the Library supports your learning and research needs

You particularly liked:

  • Our modern equipment that lets you easily access needed information
  • The Library website which makes it easy for you to locate information on your own
  • Library staff who are courteous, ready and willing to help, and have the knowledge to answer your questions

You thought we could do better at:

  • Providing quiet space for when you want to work alone
  • Providing easily accessible print and/or electronic journals and other electronic resources that you require for your work
  • Offering more specialist support when you have complex needs

What are we going to do about it?

  • We are allocating more space for Download LibQualResultsGenericSpace.pdf quiet study (234 KB) in the Biological Sciences Library
  • Flexible furniture is being used to convert some group areas into quiet ones during exam time
  • Quiet zones will be more clearly marked
  • We will police the noise!
  • We will work harder to make Download LibQualResultsGenericInformation.pdf information more accessible (225 KB) by:
    • Improving your access to subject specialist help from your liaison librarian
    • Improving point-of-need help on the Library website
    • Giving more website navigation tips via posters and screen savers

The Library has also conducted the InSync Client Satisfaction Survey (formerly the Ambit Insights Survey and the Rodski Survey) every two years since 1999. This Australian survey is used by most University libraries in Australia, allowing for benchmarking with those libraries.